Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Powerful Phrases For Effective Customer Service: Over 700 Ready-To-Use Phrases And Scripts That Really Get ResultsISBN13:9780814420324ISBN10:081442032XAuthor:Evenson, Renee (Author)Description:Let's Face It, Dealing With Customers Isn't Easy They Aren't Always Right--Or Even Pleasant But Experienced Business Author Ren E Evenson Ensures You Always Have The Right Words To Defuse Tense Interactions In Powerful Phrases For Effective Customer Service, She Covers Thirty Challenging Customer Behaviors And Twenty Common Employee-Caused Negative Encounters To Teach Readers How To Assess Circumstances, Choose One Of Many Appropriate Responses, And Confidently And Consistently Deliver Customer Satisfaction Helpful Sample Scenarios And Tangible Instructions Bring The Phrases To Life, While Detailed Explanations Bolster Your Confidence So That You'll Have The Right Words As Tools At Your Disposal And The Skills To Take Action And Deliver Those Words Effectively Practical And Insightful, Powerful Phrases For Effective Customer Service Ensures You'll Never Again Be At A Loss For What To Say To Customers By Incorporating Language That Communicates Welcome, Courtesy, Rapport, Enthusiasm, Assurance, Regret, Empathy, And Appreciation, You'll Not Only Be Capable Of Overcoming Obstacles--You'll Strengthen All Facets Of Your Customer Service Binding:Paperback, PaperbackPublisher:HARPERCOLLINS LEADERSHIPPublication Date:2012-09-12Weight:1.1 lbsDimensions:0.8'' H x 8.9'' L x 5.9'' WNumber of Pages:294Language:English
Price: 19.26 USD
Location: USA
End Time: 2024-11-19T12:28:29.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
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Book Title: Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Number of Pages: 304 Pages
Language: English
Publisher: Amacom
Publication Year: 2012
Item Height: 0.8 in
Topic: Business Communication / General, Customer Relations, Conflict Resolution & Mediation
Genre: Business & Economics
Item Weight: 11.1 Oz
Author: Renee Evenson
Item Length: 9.1 in
Item Width: 5.9 in
Format: Trade Paperback
